Thank you for choosing Laurellas LLC as your outdoor product supplier. We want you to be completely satisfied with your purchase. If you have any questions about your purchase or need a refund or return, please read our Refund and Return Policy carefully.

  1. Eligibility for Refunds and Returns
    Return Time
    You can request a refund or return within 30 days of receiving the product. Requests after 30 days will not be accepted.
    Item Condition
    The returned item must be in new, unused condition with original packaging and all accessories. We cannot process a refund if the item has been used or damaged.
    Receipt or Order Confirmation
    Please keep your receipt or order confirmation when you purchased it, which is essential to process returns and refunds.
  2. Return Process
    Request a Return
    Please contact our customer service team to request a return by the following methods:
    Email: help@laurellas.shop
    Phone: +1 7208036979
    Return Account Instructions
    Once your return request is approved, we will provide detailed instructions and a return label for the returned item. You are responsible for return shipping costs unless the item was damaged during shipping.
    Item Returns
    Return the item to the address specified as directed to ensure that we can process your refund properly. Trackable postage is recommended.
  3. Refund Processing
    Refunds will be processed within 5-7 business days of receiving the returned item. Refunds will be issued to the original form of payment. If your refund is not processed within this time period, please contact our customer service team to inquire.
  4. Exchange Policy
    If you wish to exchange a product, please follow the return procedure to return the item and then place a new order after receiving the refund. We do not currently offer product exchanges directly.
  5. Special Circumstances
    Some types of items (such as custom items, clearance items, or promotional items) may not be eligible for returns. These circumstances will be stated at the time of purchase.

We look forward to serving you and ensuring that your shopping experience is as satisfactory as possible!